KPI approach via Six Sigma processes improvement, business Intelligence reporting based on root cause analysis defines our most basic action plans.
NDM makes sure that every agent that hits the floor has the right profile, attitude, training and career path to ensure and maximize productivity.
With our proprietary CRM, we track our employee performance and indicators, therefore, coaching our agents becomes a process with expected results.
Investment in middle management is the key for success. performance, accountability and passion for service are our basic requirements.
We generate profiles and job descriptions according to the needs of each client. Labor competencies and operational success is guaranteed via automated tools.
LEARNING & TRAINING
We transform learning by using it as the axis of change through experiential and interactive methodologies, with neuroscience processes to guarantee the correct execution of each strategy. We go beyond training a product, we train emotions.
We firmly believe in our agents as the center of developing talent and managing it in a work life cycle experience, we build talent together.